ABOUT US
IT is an interdisciplinary team whose primary objective is to build technological products, supported by latest generation technology and developed in line with a trustworthy methodology that guarantees communication and focus on both the interior of the team as well as internal and external clients. It has different work fronts:
Support: It is in charge of solving requests of Hardware and Software for the daily operation of each collaborator in the company. Furthermore, it handles internal communication projects in the offices.
Information Analysis: It is in charge of performing requirements that are covered with specific information analysis, data sheets or reporting.
Applications: It is in charge of managing for upgrades, changes, configurations, reports, pointers and anything related to the use of the developed applications. Furthermore, it serves any situation that shows an affectation to the availability and stability of these for different clients.
Infrastructure: It is in charge of supporting the Hardware and Software requirements, their environments and anything related such that the applications operate normally.
HOW WE DO IT?
All the technological products or upgrades that are realized by the IT team start from a request (ticket) that passes through a process of judgement, evaluation and management by different internal teams in the area. The application channel is jira and the communication channels are Google Chat and intercom.
IT Introduction
I want to learn more…
Frequently Asked Questions (FAQ)
- What is the channel to realize request to the IT team:
- All the request must be realized through the Jira service in the URL https://soporte-ti.atlassian.net
- If I have questions about my requests, who can I contact?
- The coordinators are the communication channel, as follows:
- Alliance: Hector Cuevas
- Corporate Support: Vicente Gonzalez
- Movup: Natalia Vanegas
- Checks: Hector Cuevas
- Immune: Natalia Vanegas
- Integral Service Center (Call Center): Vicente Gonzalez
- The coordinators are the communication channel, as follows:
- More questions in the video…
How much did you learn?
The following link will visualize frequent questions referring to what was previously explained
Questionnaire Home This form is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868
About
Data analysis will give to the directive teams valuable information about what occurs in the inside of their business
Contact us
Internal clients can contact us for the different products at
https://soporte-ti.atlassian.net/servicedesk/customer/portals
For external clients
https://supportalto.atlassian.net/servicedesk/customer/portals
Opening Hours (UTC-5)
- Monday
- 8:00 am – 5:00 pm
- Tuesday
- 8:00 am – 5:00 pm
- Wednesday
- 8:00 am – 5:00 pm
- Thursday
- 8:00 am – 5:00 pm
- Friday
- 8:00 am – 5:00 pm
- Saturday
- Closed
- Sunday
- Closed
CLASSIFICATION: INTERNAL USE
It is hereby void any print or digital copy of the document. The user of the document must make sure that it is valid before using it. This can be consulted with the answerable at SGSI.
IT Alto knowledge center 