Flows, processes, responsible

An IT management methodology is defined that allows guiding in the way of managing and executing the various technology projects in the company.

For a more efficient operation, different processes and flows were defined that allow the organization of the management of the different IT tasks:

How does a request work?

Weekly flow

It shows what happens every week from the reception of the request, going through the understanding, evaluation, estimation and prioritization, until the solution of the same from the perspective of the applicant.

More information (This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

Requirements management process

It shows how the management of requests is carried out from the point of view of the IT team.

More information This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

Development methodology

Process that shows the technical part of how the different products are built.

Level 1 management process

Development Life Cycle

Testing methodology

Methodology step between environments

Bug management methodology

Parameterization request requirements

Implementation process

Movup management methodology

This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

HW and SW assignment and replacement process

It shows how the management of requests regarding computer and related equipment and the different programs is carried out.

More information This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

Communication protocol

Determine the rules by which each request, alert, problem in the operation of the IT equipment and the areas with which it interacts must be escalated.

Types

  • SLA alerts
  • Minutes meetings
  • Cell meetings
  • Reunion country
  • Release report
  • Roadmap report

Channels

  • Mail
  • Google Chat
  • Tour
  • Jira
  • WhatsApp
  • Call

How much did you learn?

In the following link you will see questions related to what was explained above.

Questionnaire flows, processes, responsible This form is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

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