He is in charge of receiving and solving technological problems to internal members of the Alto Group.

The IT Help Desk area is focused on answering queries, solving problems, facilitating resources and providing technological solutions to internal problems of the Alto Group.

As IT Help Desk it is important to have a formal communication with customers, solving and escalating requirements, in order to keep the applicant informed at all times about the status of their request, reporting on the progress, questions and possible problems that may arise during the progress of the solution.

These requests are handled through the Help Center channel Corporate Support in the countries of:

• Colombia
• Mexico
• Chile
• Spain
• Peru
• USA

Functions

From the IT Help Desk team:

• Ticket Attention
• Incidents and types of requests
• Purchase management and types of management
• New revenues and types of new revenues
• Tasks and types of tasks
• Ticket processing
• Ticket status
• Service Level Agreements (SLAs)
• Access control procedures
• Assignment of technological tools.
• Termination of users
• Technological Hardware and Software Inventory
• Asset retirement
• Maintenance scheduling
• Server administration
  

More information

This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

How much did you learn?

In the following link you will find questions related to the above explained.

Help Desk Questionnaire This form is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868