Management and monitoring tools

An IT management methodology is defined to guide the way to manage and execute the various technology projects in the company.

In order for the company to be able to make requests to IT and for the IT team to plan, monitor and deliver high quality software, different management and monitoring tools are used, as detailed below:

Jira Service Desk

It is a software that allows the assistance of the team to the different fronts of the company, it is the communication channel to and from IT, providing structure to the workflow, and giving visibility of what the team is doing in each request.

For each product there is a project in jira that allows you to create tickets that are classified into categories to determine the type of requirement requested. Each user can enter the portal https://soporte-ti.atlassian.net/servicedesk/customer/portals and manage your request.

More information This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

Google Chat

Google Chat is a Google messaging platform designed for team communication and collaboration. It offers instant and group messaging, integration with Google Workspace (such as Google Drive and Google Meet), and tools for managing projects and tasks in a professional environment.

Intercom

It is a complement to the different products created by the IT team that allows different users to communicate with the support staff through in-app and web messages. It is located on the web platform and allows to solve doubts from the same.

Google Drive

It is a cloud storage tool, provided by Google, in which the IT team stores documents relevant to the operation, such as reports, data sheets, process and user manuals.