It is a comprehensive telephone service center that manages the first contact with customers and assists in the integration of information from the different processes in order to provide our customers with services that meet their expectations.

The integral service center area focuses on customer service and end-customer management.

The ALTO Integral Service Center is an area of attention and strategic management, since it is the first point of contact with customers. The main objective of the ALTO Service Center is to help improve management and achieve new business opportunities, since it allows our customers to get a glimpse of the ALTO experience from the very first minute.

Business model.

Processes

The full service center team handles the following tasks:

Movup

• En-route alert management.
• Operator supervision.

Alliance

• Call and mail management.
• Event assignment.
• Event management.
• Appointments and hearings.
• Appointments and hearings follow-up.
• Training.
• Labeling.
• Customer satisfaction survey.
• Chat intercom during non-working hours
• Communication breakdowns and mishaps during non-working hours.

Checks

• Upload of information in employment history.

More information

This information is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868

How much did you learn?

In the following link you will find questions related to the above explained.

Questionnaire Integral Service Center This form is in Spanish, if you require translation you must submit the request at the following link: https://soporte-ti.atlassian.net/servicedesk/customer/portal/14/group/83/create/868